TechSolutions Service Desk alleviates pressure on your internal IT function by providing first line response to end-user IT issues and service requests. This frees up internal resources to concentrate on wider business and strategic IT issues while improving response times and service levels for everyday user requests.
Over the past 12-months our average response time is under 5 minutes and 98% of the cases are resolved in under 1 hour.
Our fully qualified, dedicated support teams backed up by state-of-the-art technology, can provide up to 24/7 support, tailored to your business’ specific operational, technical and budgetary requirements.
We can tailor make our support packages, if you don't find a level that meets your needs please contact us
|Dedicated Account Manager|
|Extended Server Software Support|
|On-Site Support||Request a quote||Request a quote|
|Advanced Threat / Intrusion Mediation|
|Office 365 / Azure Management|
|Complete Network Management|
|Cloud Support (VMWare / HyperV)|
|Reserved Emergency Days|
|Security Advice / Management|
|Pro-Active Monitoring 24X7X365|
|Out of hours Support|
|Firewall Monitoring and Management|
|Service Level Agreement||8 hours||6 hours||4 hours|