Pro-Active Support 

TechSolutions Service Desk alleviates pressure on your internal IT function by providing first line response to end-user IT issues and service requests. This frees up internal resources to concentrate on wider business and strategic IT issues while improving response times and service levels for everyday user requests.

Over the past 12-months our average response time is under 5 minutes and 98% of the cases are resolved in under 1 hour.

Our fully qualified, dedicated support teams backed up by state-of-the-art technology, can provide up to 24/7 support, tailored to your business’ specific operational, technical and budgetary requirements.

Support Matrix

We can tailor make our support packages, if you don't find a level that meets your needs please contact us

Bronze Silver Gold
Remote Support
Telephone Support
Email Support
Workstation Support
Dedicated Account Manager
Helpdesk Login
Server Support
Extended Server Software Support
On-Site Support Request a quote Request a quote
Advanced Threat / Intrusion Mediation
Office 365 / Azure Management
Infrastructure Support
Complete Network Management
Cloud Support (VMWare / HyperV)
Reserved Emergency Days
Security Advice / Management
Pro-Active Monitoring 24X7X365
Out of hours Support
Firewall Monitoring and Management
Weekend Support
On-site Consultancy
Service Level Agreement 8 hours 6 hours 4 hours